For real-life, concrete examples of how CCA assesses and addresses our clients’ problems, read our Case Studies. Highlighting complex issues raised by our clients, our Case Studies demonstrate how CCA’s thorough evaluation process enables us to develop targeted, comprehensive solutions that remedy all aspects of a situation.
CCA uses a range of interventions to move an organization forward
A critical systems implementation was over budget and behind schedule, generating such extreme discord with an outside vendor that the project had stalled, and both sides were concerned about litigation. The client asked CCA to help.
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CCA targets work/life services to help an organization retain female employees
A major law firm committed to increasing diversity, particularly women associates, was consistently losing female employees. The attrition was most acute after female lawyers who went out on maternity leave attempted to return to work. Most resigned soon after.
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CCA protects an organization and helps build a healthy culture in the process
A public service organization received several sexual harassment complaints against a supervisor. The organization had to take swift action to protect itself and restore morale and confidence among employees. HR asked CCA for assistance.
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CCA helps create leaders out of rainmakers
A public policy and health advocacy think-tank faced a problem with several of their key thought leaders. Though these individuals generate millions of dollars for the institute, their management style was derailing the team that supports them.
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CCA provides on-site assistance to alleviate a highly stressed work environment
A large organization was suffering from the economic downturn, causing repeated lay-offs and a change in leadership that resulted in a disorganized, disengaged workforce, suffering from low morale. Symptoms included escalating absenteeism and increased use of medical benefits. HR asked CCA to help them respond.
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CCA uses insight to create an improved working environment
A department head threatened to lodge a wrongful discrimination complaint against an organization. Senior management asked CCA to assess the situation and develop recommendations for moving forward.
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CCA helps address difficult behaviors to deliver business results
A new executive joined a senior team. Her knowledge, experience, and capability in delivering results were excellent, but her style alienated supervisors, peers, direct reports, and stakeholders.
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CCA uses personalized service to increase retention during a major transition
To reduce overhead, a large financial services organization decided to transition its customer service unit to remote work arrangements. The organization wanted to retain as many members of the unit as possible to reduce service disruption. Because of the myriad issues raised by this shift, the organization’s leaders felt that employees would need help preparing for and adjusting to the transition, as well as with managing their initial reactions to the announcement.
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CCA helps an organization cope with violence in the workplace
A double murder/suicide occurred onsite at a large health insurance company. Management immediately called CCA to provide crisis response to hundreds of affected employees. The incident prompted the organization to question their level of preparedness and ability to manage crisis.
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CCA partners with executive team to transform an organization's culture
A financial services company was struggling to manage conflict more effectively, especially in light of recent pressures caused by economic and regulatory changes. Employees and executives alike felt that addressing conflict directly was at odds with their “polite” culture. As a result, conflict situations tended to be poorly managed or ignored altogether.
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