Since 1984, CCA has set the standard for responsive partnership with our clients.
From our earliest days as an Employee Assistance Program (EAP), CCA has consulted with clients to develop creative, customized solutions to workforce issues. Services we pioneered in response to our clients’ concerns have become core services in today’s industry:
CCA’s growth from a small, full-service EAP into a premiere human resources consulting firm has been the direct organic result of addressing our clients’ needs. When our clients come to us with a problem, we consider all aspects of the situation and shape an appropriate, often, multi-faceted response. This dedication to delivering the right services inspired the development of our Learning & Development Programs
and our Human Capital Consulting practice.
Management Consultations
In 1998, management consultations were considered a core technology for EAPs, but only a third of all external EAPs actually offered this service. CCA had been consulting to management and human resources on a full range of performance management and organizational problems since 1984.
Crisis Response and Management
Since the tragedy of 9/11, crisis response and management has become a byword throughout American industry. CCA has been a leader in crisis response since its inception. CCA counselors were onsite to support organizations after the Whittier Narrows earthquake in 1987, the Oklahoma City bombing in 1995, and the Oklahoma City tornados in 1999.
On 9/11, CCA mobilized to serve the community at large. We provided trauma de-briefings throughout the city not only for our clients but also open sessions for any individual or organization that reached out to us.
Tornados, fires, bombings, anthrax, and workplace shootings: for almost 30 years, CCA has responded to crises across the country, wherever and whenever help was needed. We continue to perfect the art of both crisis response and crisis management planning to help our clients mitigate the incidence and the impact of crises, regardless of scope or nature.
Elder Care Programs
In the early 1990s, several CCA clients wanted to offer their employees more comprehensive elder care support than the limited resource and referral services that were available. CCA worked extensively with each client to develop a customized program that reflected the organization’s culture and priorities. These programs became a model for elder care programs and initiatives nationwide.
Organizational Support and Change Management
The impact of organizational change on productivity is undeniable, particularly in the case of downsizing. Providing emotional and psychological support to the workforce during a downsizing effort has become commonplace, but in 1990, when Digital Equipment Corporation (DEC) undertook its initial round of downsizing, the practice was relatively rare.
CCA consultants and counselors worked closely with DEC to support the survivors of the reduction and help them return to optimal productivity. A critical support service was the presence of on-site CCA counselors at DEC facilities.
Since that time, CCA has helped dozens of organizations manage the effects of organizational change, from restructuring to relocation.
Violence Prevention Initiatives
In 1991, violence of all sorts was the purview of the police, not the business community. But, in that year, two forward-thinking companies introduced unprecedented violence prevention initiatives that serve as a model to this day. Liz Claiborne tackled the sensitive topic of domestic violence awareness, prevention and support, and DEC implemented the first corporate policy to deal with the threat of violence in the workplace.
Both companies partnered with CCA consultants to develop the policies, procedures, and programs surrounding these initiatives.
CCA Today
Throughout our history, CCA has answered our clients’ needs by evaluating each situation and developing a well-researched, evidence-based response tailored to the client’s culture, workforce, and objectives. Our commitment to this approach led us seamlessly from our EAP roots into the broader field of human capital consulting.
The issues raised by our clients and the trends we observe in the workforce drive our EAP & Work/Life services, Learning & Development programs, Executive Coaching, and consulting practices: Change and Talent Management, Organization Development, Work-Life, and Communications.
CCA’s services will continue to evolve and expand as we identify additional opportunities to help our clients maximize the potential and productivity of their workforces.