Enhancing the effectiveness of any organization requires an understanding of what is going on outside that organization relative to what is going on inside the organization. The goal is congruence. The outcome is that customers get what they want, when they want it.
CCA connects the demands, pressures and expectations of customers, clients, consumers and users in order to better understand how to improve organizational capability. This is a total system perspective. We align organizational structure, people, process and technology to ensure that each element contributes to the success of the mission.
CCA’s Organization Development consulting services include:
Strategic Planning
Developing organizations requires knowledge of the competitive landscape and a framework for building capability.
CCA uses scenario planning to stimulate thought and create actionable intelligence. What is your organization trying to accomplish? What are your obstacles? What is working for you? Do you experience internal roadblocks? Do you fully understand the nature of consumer, technological and/or regulatory threats to your organization’s survival? What are you doing about it?
Strategic planning gets the right people in the same room, to ask the right questions.
Team Building
CCA Team Building incorporates the unique perspective that to work well with others, one needs to work well with oneself – that is, you can't interact effectively with others when self-management is not a strong suit. Consequently, team development consultations incorporate a self-assessment and business context component before team dynamics are approached.
We offer highly customized team improvement interventions that yield lasting behavioral change. We address the underlying causes of team conflict. We do not merely "train" or educate on what effective teams "should do." We are research-based, and we build a process that works given the nuances of each of our clients. By rectifying and eliminating existing team obstacles while replacing them with healthy group process dynamics, we move performance to a higher level.
Conflict Management
CCA resolves interpersonal and inter-team conflict that compromises business. Our unique approach reduces conflict without eliminating "the value" of conflict. Differences in viewpoints, opinions and perspectives can lead to more insightful decisions and more effective business tactics. While conflict may appear to be an obstacle to success, it can, if managed well, ultimately spark creativity. CCA optimizes the value of conflict while minimizing the strain and unproductive friction it can cause.
Process Facilitation
The management of group dynamics is key to the making of effective decisions and ensuring that the team performs at its peak. CCA acts as a process facilitator to ensure that teams of all types are working to their potential. Where the team is ad hoc, for example in a strategic planning effort, CCA designs what the team will do and how it will do it to yield the desired outcome.
Employee Engagement
The shortest route to engagement is to realize that the work itself ultimately drives motivation. All things being equal, motivation, drive and performance are greatly enhanced when people enjoy the work itself.
However, engaged workers can become disengaged when non-work elements are not managed well. These elements include organizational culture, management practices, leadership styles, perceptions of fairness and due process, compensation structure, learning opportunities and the overall values and mission of the employer.
CCA identifies the root causes of disengagement so that interventions can be targeted and impactful.
For more information, see Employee Engagement: Will the Marriage Last?
To learn more about CCA's Organization Development consulting services, contact us.