Crisis Management Services

Whether it’s a personal tragedy, a violent or suicidal employee, or a natural disaster, crises have become more of an everyday occurrence. How should your organization respond? How can you support your employees? What could you do to prevent a crisis?

CCA specializes in crisis readiness and prevention, intervention, and post-crisis support for both management and employees. For over 27 years, we’ve used our expertise in business and psychology to guide organizations through the crisis management process and provide emotional and psychological support to help employees cope. Whether the impact on the workplace is direct or indirect, CCA is there with the resources and experience to help.

Crisis Intervention

Managers and HR staff are not crisis counselors. Yet when the unexpected occurs, they are often the ones to handle the situation. As with any other workplace issue, CCA can guide them through the process.

Available 24/7 and ready at a moment’s notice, CCA has response teams who are trained in on-site trauma intervention and can deliver on-site grief groups, individual counseling sessions, and formal critical incident stress debriefings.

We also provide on-site management consultations, employee meetings, and clinical services in the hours and weeks following a crisis such as:

• Violence or erratic behavior in the workplace
• Natural disasters
• Employee illness or death
• Accidents
• Suicide
• Acts of terrorism

CCA’s experience in helping employees cope with post-traumatic stress can accelerate an organization’s recovery and return to normal productivity. Our team has provided emergency services for every conceivable disaster, from an on-site murder/suicide to the terrorist attacks of September 11.

Post-Crisis Support

The impact of tragedy doesn’t disappear overnight. Neither does CCA. We follow up with our clients to determine whether ongoing clinical services are needed to get employees back on track.

We’ve found that the anniversary of an incident may generate additional reactions within the workforce. These reactions can be mitigated by a timely, appropriate clinical intervention. CCA can equip your organization to deal with anniversary reactions by providing educational materials, support groups, and on-site counselors.