At CCA, service to our members doesn’t begin and end with a referral to a network provider or outside resource. Every member who contacts our 24-hour, 365-day a year, toll-free HelpLine is connected with one of our Masters or Ph.D. level counselors. A CCA counselor follows the member from the first phone call until the situation is resolved. Our process is simple, straightforward, and personal.
CCA’s Service to Members includes:
Areas of Assistance
CCA’s EAP & Work/Life Assistance programs provide assistance and support on a comprehensive range of issues, including:
Emotional Well-Being
- Behavioral, Emotional and Mental Health
- Substance Abuse
- Work-Related Issues
Family and Care-Giving Services
- Marriage/Family/Relationships
- Child Care
- Education
- Adult/Elder Care
Health and Wellness Services
- Physical Health Issues
- Wellness
- Online health tools
Daily Living Services
- Convenience
- Financial
- Legal
For a complete list of EAP & Work/Life areas of assistance, contact us.
Short-Term Counseling and Referrals
When counseling needs require a referral into a health benefit plan, CCA counselors facilitate the referral by conducting research and helping members navigate the intricacies of their insurance plans.
Confidentiality
Our program is strictly confidential; we do not release any information concerning our members to anyone, unless the member authorizes our counselor in writing or we are required by law to do so.