An EAP Unlike Any Other
At CCA, EAP & Work/Life Assistance is much more than a commoditized EAP (Employee Assistance Program). Our EAP & Work/Life Assistance Programs are a resource for the entire organization. In addition to providing the standard package of EAP & Work/Life services, our programs focus on giving management the support and resources necessary to get employees performing at their best.
How do we do this? By consulting with management, HR, and supervisors on a broad range of workforce and organizational issues. We’re available 24/7/365 to provide guidance, problem solving, and help with performance issues, crisis situations, and violence prevention. Platinum-level management support. This is what sets us apart from the competition.
Of course, our comprehensive EAP & Work/Life Assistance programs also provide support, counseling, and information to employees and their families. And, our carefully managed, individualized EAP & Work/Life Assistance is unparalleled in the industry, providing services that address the major areas that contribute to stress and create challenges for employees and their families:
Our Service to Customers Is What Sets Us Apart
One significant differentiator is our attention to the customer experience. Our personalized, hands-on approach distinguishes CCA from other firms. Everyone has a call center; it’s what happens after the phone is answered that matters.
CCA doesn’t just hand members a list of providers and close the case; our counselors closely manage every member who calls, addressing not only their immediate issue but also any underlying problems and concerns. Thorough, sensitive evaluation by a licensed clinician is a critical element of a successful EAP experience.
The CCA Difference
CCA takes pride in our ability to respond quickly and innovatively to the challenges facing our clients and their employees. We distinguish ourselves from our competitors through:
- Our Focus: CCA’s capabilities and approach elevate our EAP & Work/Life Assistance Programs from an employee benefit to a resource that helps improve performance organization-wide.
- Our Personalized Case Management Process: CCA’s unique model combines an extensive provider network with intensive case management by our in-house counselors. A CCA counselor follows each member from the first phone call until the situation is resolved.
- Our Flexible Short-Term Counseling Model: CCA does not limit the number of short-term counseling sessions we provide to our members. We believe that our members are best served by a flexible counseling approach based on their individual needs rather than a pre-determined contractual limit.
- Our Management Support Philosophy: In the same way that members have around-the-clock access to our counselors, managers and HR staff have 24/7/365 access to CCA's Management Consult Team to assist with crises and workforce issues.
Here’s where you can learn more about CCA’s EAP & Work/Life Assistance programs, services, and support: