EAP counselor Alex Berger shares how short-term counseling helped a leader rebuild confidence, improve communication, and reengage with long-term care.
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In this powerful episode of CCA in Action, intake counselor and licensed clinical social worker Lisa Kelly recounts a call from a distressed member struggling with alcohol relapse, physical pain, and emotional despair. Lisa walks us through her approach - from grounding exercises and compassionate listening to real-time coordination with supervisors and a family member to get the caller safely to the ER.
The episode highlights how CCA clinicians respond to addiction crises with empathy, urgency, and follow-through, ultimately connecting the member to inpatient treatment and ongoing support.
A must-listen for HR leaders, EAP brokers, and anyone committed to high-touch behavioral health care and substance use support in the workplace.
EAP counselor Alex Berger shares how short-term counseling helped a leader rebuild confidence, improve communication, and reengage with long-term care.
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Mark DeFee shares how real-time coordination between an EAP clinician and emergency services helped safely disarm and support a suicidal employee in crisis.
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EAP counselor Seth Swoope shares how he guided a distressed caller, fearing harm from AI, to safety using empathy, validation, and clinical coordination.
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