In this powerful episode of CCA in Action, intake counselor and licensed clinical social worker Lisa Kelly recounts a call from a distressed member struggling with alcohol relapse, physical pain, and emotional despair. Lisa walks us through her approach - from grounding exercises and compassionate listening to real-time coordination with supervisors and a family member to get the caller safely to the ER.

The episode highlights how CCA clinicians respond to addiction crises with empathy, urgency, and follow-through, ultimately connecting the member to inpatient treatment and ongoing support.

A must-listen for HR leaders, EAP brokers, and anyone committed to high-touch behavioral health care and substance use support in the workplace.