In this episode of Beyond the Benefits, hosts Zoë Kobrin and Mark DeFee, LPC discuss how promoting connection and civility in the workplace, especially around elections and the holidays, can significantly increase employee trust and benefit utilization.

They explore:

• Why manager communication has a stronger impact than emails on EAP use
• How to foster team cohesion and psychological safety in polarized or stressful times
• Practical communication tools like active listening, validation, and empathy
• The role of managers in modeling benefit use and reducing stigma
• How to make EAP messaging part of the everyday conversation—not just open enrollment

Creating comfort through connection helps employees feel safe enough to seek help, improving both mental health outcomes and workplace performance.

This episode is a must-listen for HR leaders, benefits consultants, and people managers looking to make well-being a living part of company culture.