EAP counselor Alex Berger shares how short-term counseling helped a leader rebuild confidence, improve communication, and reengage with long-term care.
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In this gripping solo episode of CCA in Action, Mark Defee, a licensed clinician and 20-year EAP veteran, recounts a harrowing case of behind-the-scenes coordination during a mental health emergency. When a colleague called for backup during a crisis call with a suicidal employee armed with a knife, Mark stepped in to coordinate live with 911 dispatch and law enforcement, all while relaying critical updates to help keep everyone safe.
This episode highlights the unseen but essential teamwork EAPs provide during moments of acute behavioral risk. It’s a raw, real look at what expert crisis response truly requires from clinical skill to cross-functional coordination and deep trust in the process.
A must-listen for HR professionals, risk managers, and anyone evaluating the depth and readiness of their EAP provider.
EAP counselor Alex Berger shares how short-term counseling helped a leader rebuild confidence, improve communication, and reengage with long-term care.
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When a member called in emotional crisis, Lisa Kelly responded with compassion, grounding, and urgent care coordination that led to inpatient addiction support.
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EAP counselor Seth Swoope shares how he guided a distressed caller, fearing harm from AI, to safety using empathy, validation, and clinical coordination.
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