Mark DeFee shares how real-time coordination between an EAP clinician and emergency services helped safely disarm and support a suicidal employee in crisis.
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In this inspiring episode of CCA in Action, EAP counselor and licensed clinical social worker Alex Berger shares a story that showcases the proactive side of EAP support. When a director-level employee reached out for help navigating difficult conversations with her boss, Alex provided short-term, solution-focused counseling to help her reframe self-doubt, build confidence, and strengthen communication strategies.
From guided role play and goal setting to emotional regulation and ongoing therapy referrals, Alex helped the member shift from uncertainty to empowered leadership. This story highlights the lesser-known side of EAPs - not just for crisis, but for growth.
A must-listen for HR leaders, workplace wellness advocates, and anyone rethinking how to use EAPs as a tool for leadership development and everyday support.
Mark DeFee shares how real-time coordination between an EAP clinician and emergency services helped safely disarm and support a suicidal employee in crisis.
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When a member called in emotional crisis, Lisa Kelly responded with compassion, grounding, and urgent care coordination that led to inpatient addiction support.
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EAP counselor Seth Swoope shares how he guided a distressed caller, fearing harm from AI, to safety using empathy, validation, and clinical coordination.
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