EAP counselor Alex Berger shares how short-term counseling helped a leader rebuild confidence, improve communication, and reengage with long-term care.
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In this episode of Beyond the Benefits, hosts Mark and Zoë are joined by Employee Assistance Program (EAP) expert Marjorie Mangot to tackle the common issue of declining EAP engagement in the summer months. Learn why utilization dips during warmer seasons and find actionable strategies to keep benefits relevant year-round. From vacation planning support and pet care perks to boosting awareness through internal campaigns, this episode offers fresh ideas HR leaders, benefits brokers, and workplace well‑being champions can implement today.
EAP counselor Alex Berger shares how short-term counseling helped a leader rebuild confidence, improve communication, and reengage with long-term care.
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Mark DeFee shares how real-time coordination between an EAP clinician and emergency services helped safely disarm and support a suicidal employee in crisis.
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When a member called in emotional crisis, Lisa Kelly responded with compassion, grounding, and urgent care coordination that led to inpatient addiction support.
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