In this gripping episode of CCA in Action, EAP counselor and addiction specialist Seth Swoope, LCAS, recounts a real-life call from a member experiencing delusions involving AI and demonic possession. Hear how Seth built trust, validated the caller’s fears, and worked with CCA’s clinical support teams to ensure their safety, including coordination with our Complex Care Team and Provider Relations to secure hospitalization and inpatient treatment. This episode highlights the power of empathy, clinical judgment, and follow-through in handling complex behavioral health crises. Perfect for HR leaders, behavioral health professionals, and anyone curious about how EAPs support people in moments of deep psychological distress.