At a national healthcare system with onsite childcare centers across the U.S., an internal survey revealed that childcare staff were experiencing significantly higher levels of stress and burnout than their colleagues.

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With CCA’s deeper analysis, the drivers of this strain came into focus. Many staff members were juggling dual caregiving responsibilities at home, supporting their own children or aging parents in addition to their demanding work. Conflicting personal and professional demands, coupled with financial strain and the emotional toll of caring for ill children, left the workforce stretched to its limits.

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For the healthcare system, the stakes were high: childcare centers are essential to ensuring frontline employees can work. Rising burnout among childcare staff threatened not only retention but also broader workforce stability across the organization.

Within months, results were visible across multiple measures:

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• Lower stress and burnout: Follow-up surveys showed a notable drop in self-reported stress and burnout.
• Improved team dynamics: HR reported smoother collaboration and stronger peer relationships.
• Reduced absenteeism: Sick days decreased, suggesting both improved well-being and fewer stress-related absences.
• Increased trust in EAP: Utilization rose, with employees expressing greater confidence in CCA’s ability to provide meaningful support.

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For the healthcare system, this translated into greater workforce stability, higher employee engagement, and lower costs associated with absenteeism and turnover. By delivering a customized, rapid-response solution, CCA not only protected the well-being of staff but also reinforced our role as a strategic partner in organizational performance.