Organizational Development

Evidence-based consulting rooted in organizational psychology that helps leaders strengthen culture, improve team dynamics, and drive measurable performance

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Organizational Development
services

Addressing critical workplace issues

With 40 years of experience, CCA provides evidence-based consulting rooted in organizational psychology designed to spark behavioral change and build a positive, high-performing culture.

Dedicated Account Team

Every client is assigned a seasoned Account Executive with 10+ years of EAP experience, supported by a 24/7 multidisciplinary team of social workers, psychologists, OD experts, and former HR leaders. Together, they provide strategic guidance and resources to help HR and management address challenges effectively.

Consultation

Leaders can access real-time consultation on sensitive workplace issues, including substance use, harassment, interpersonal conflict, performance challenges, and organizational change.

Management Referrals

When an employee may benefit from the Employee Assistance Program (EAP), leaders receive hands-on support to guide the referral process, plan conversations, and connect the employee to counseling and resources, with consent-based compliance updates provided along the way.

Critical Incident Response

Our trauma-trained response teams are available 24/7 to respond to workplace crises such as death, natural disasters, or workplace violence. Onsite or virtual within hours, they deliver consultations, counseling, debriefings, and evaluations while ensuring ongoing EAP support.

DOT/SAP Compliance

With decades of experience in DOT-regulated industries, we provide end-to-end SAP support, from credentialed evaluations and case management to employer collaboration, employee guidance, and full documentation. Our approach balances compliance with dignity and care.

Implementation & Engagement

We guide organizations through a seamless rollout, ensuring services feel relevant from day one. To drive awareness, we build a tailored engagement plan with communications, campaigns, leadership involvement, and ongoing initiatives that keep employees connected to the program.

How it works

We work closely with you to create solutions tailored to your organization’s needs, whether that means driving workplace change, offering leadership coaching, providing training, or something else. Every project looks a little different, but it might include some of the following:
Consultation
Our team of consultants meet with you to assess your organization’s needs, and goals.
Assessment
CCA’s assessment includes two phases: an HR-focused assessment and a staff assessment. We use an iterative process using data obtained in each part of the assessment to inform the next.
Analysis
Data obtained during the assessment phase will be analyzed and used to inform recommendations for organizational changes, as well as how to provide ongoing support for these initiatives.
Collaboration
Consultants will meet with key stakeholders to capture ideas and ensure buy-in. This collaboration helps establish mission critical goals as well as facilitate execution of interventions.
Evaluation
CCA employs various strategies to evaluate each initiative, including performance metrics and progress tracking tools.
Follow-up
Consultants follow-up at regular intervals to evaluate progress, provide continued support, and identify any necessary next steps.

Today’s workplace dynamics are tougher to navigate than ever before. Finding solutions that work for both the employer and its employees is a challenge and one that CCA is extremely adept at handling.

Stephen J. Hirschfeld
CEO, Employment Law Alliance

More Solutions

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Organizational Development

Evidence-based consulting rooted in organizational psychology that helps leaders strengthen culture, improve team dynamics, and drive measurable performance

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EAP

Clinician-led, fully customized employee assistance programs that give employees and their families confidential counseling, crisis support, and work-life resources

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Experience the CCA Difference

Get support that’s custom built for your company and delivered with care