In this episode of CCA in Action, licensed clinical social worker Laura Byland from CCA’s Clinical Operations team recounts a powerful, real-life moment: a suicide prevention intervention that unfolded during a single phone call.

An employee called the EAP while on the rooftop of their workplace, planning to end their life. The caller refused to disclose their exact location, only revealing they were near a helipad. Through clinical skill, calm decision-making, and collaboration with emergency responders, Laura helped locate them and intervene before it was too late.

You’ll hear:

• How CCA’s clinicians navigate life-threatening crisis calls
• The delicate balance between building trust and gathering critical information
• How context clues and calm communication can lead to life-saving outcomes
• What happens after a crisis, including follow-up care and treatment coordination
• Why not all EAPs are equipped to handle high-stakes cases and why it matters

Suicide prevention at work is real. It requires trained clinicians, swift action, and a system of care that doesn’t stop when the call ends.

Essential listening for HR professionals, benefits leaders, clinicians, and anyone responsible for employee wellbeing.